At Farado Engineering, we strive to ensure complete customer satisfaction. This policy outlines the terms for order cancellations, returns, and refunds.
1. Order Cancellation
- Orders can be cancelled only before dispatch or processing
- Once an order is confirmed and processed, cancellation may not be possible
- Custom or project-based orders cannot be cancelled once production or procurement has begun
2. Returns
- Returns are accepted only for defective, damaged, or incorrect items
- The return request must be raised within 3–7 days of delivery
- Items must be unused, in original condition, and with proper packaging
3. Refunds
- Refunds will be processed after inspection and approval of returned items
- Approved refunds will be issued via the original payment method or as agreed
- Refund processing may take 7–14 business days
4. Non-Returnable Items
- Customized or special-order products
- Installed or used products
- Items damaged due to improper handling or installation
5. Replacement Policy
- Eligible items may be replaced instead of refunded based on availability
- Replacement timelines may vary depending on stock and procurement
6. Shipping & Handling
- Delivery charges are non-refundable unless the return is due to our error
- Return shipping costs may be borne by the customer unless otherwise agreed
7. Liability
Farado Engineering is not responsible for damages caused due to improper installation, misuse, or third-party handling.
8. Contact Us
For cancellation, return, or refund requests, contact us:
Farado Engineering
Email: info@farado.ae
Mobile: +971 55 290 0889
